Terms & Conditions

Welcome to Biocare Beauty (the "Salon," "we," "us," or "our"). By accessing or using our website www.biocarebeauty.com.vn (the "Website") or any of our services, including but not limited to salon services, online bookings, product purchases, or consultations (collectively, the "Services"), you agree to be bound by these Terms & Conditions (the "Terms"). If you do not agree with these Terms, please do not use our Website or Services.

1. General Provisions

1.1 Acceptance of Terms: These Terms govern your use of the Website and Services. By accessing or using our Website or Services, you confirm that you are at least 18 years of age or have the consent of a parent or guardian, and you agree to comply with these Terms.

1.2 Updates to Terms: We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Revised" date. Continued use of the Website or Services after changes constitutes your acceptance of the updated Terms.

1.3 Eligibility: Our Services are intended for individuals who are at least 18 years old. By using our Services, you represent that you meet this age requirement or have parental/guardian consent.

2. Use of the Website

2.1 Permitted Use: The Website is provided for personal, non-commercial use to access information about our Services, book appointments, purchase products, or contact us. You may not use the Website for any unlawful or unauthorized purpose.

2.2 Prohibited Activities: You agree not to:

Use the Website to engage in illegal activities or violate any applicable laws.
Attempt to gain unauthorized access to our systems, servers, or data.
Copy, modify, or distribute any content from the Website without prior written consent.
Use automated systems (e.g., bots, scrapers) to access or collect data from the Website.
2.3 Account Responsibility: If you create an account on our Website, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account.

3. Services and Bookings

3.1 Service Availability: All Services, including salon treatments, consultations, and product sales, are subject to availability. We reserve the right to modify or discontinue any Service without prior notice.

3.2 Booking Process: Appointments can be booked through the Website, by phone, or in person. You agree to provide accurate information during the booking process, including contact details and preferences.

3.3 Cancellations and Rescheduling:

Cancellations or rescheduling requests must be made at least 48 hours prior to the scheduled appointment time.
Late cancellations or no-shows may incur a fee of 10% or forfeiture of any prepaid amount.
We reserve the right to cancel or reschedule appointments due to unforeseen circumstances (e.g., staff illness, equipment failure). In such cases, we will notify you promptly and offer alternative options or refunds.
3.4 Service Performance: We strive to provide high-quality Services but do not guarantee specific results, as outcomes may vary based on individual factors such as skin type or health conditions.

4. Payments and Pricing

4.1 Pricing: All prices for Services and products are listed on the Website and are subject to change without notice. Prices are in HKD or VND and include applicable taxes unless otherwise stated.

4.2 Payment Terms: Payment is required at the time of booking or upon completion of Services, depending on the Service type. We accept cash, credit/debit cards.

4.3 Refunds:

Refunds for Services are issued at our discretion and only in cases of cancellation within the allowed period or if we are unable to provide the booked Service.
Product refunds are subject to our Return Policy [link to Return Policy].
Non-refunded deposits or fees may apply for cancellations outside the allowed period.

5. Product Purchases

5.1 Product Descriptions: We aim to provide accurate descriptions of products sold on our Website. However, we do not warrant that product descriptions or images are error-free.

5.2 Product Use: You agree to follow all usage instructions and warnings provided with products. We are not liable for adverse reactions due to improper use or allergies.

5.3 Shipping and Delivery:

Shipping times and costs are outlined at checkout. We are not responsible for delays caused by third-party carriers.
Risk of loss transfers to you upon delivery of the product.

6. Intellectual Property

6.1 Ownership: All content on the Website, including text, images, logos, and designs, is owned by or licensed to [Beauty Salon Name] and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License: You are granted a limited, non-exclusive, non-transferable license to access and view content on the Website for personal use. You may not reproduce, distribute, or create derivative works from our content without written permission.

6.3 User-Generated Content: If you submit reviews, photos, or other content to the Website, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content for promotional purposes.

7. Privacy

7.1 Data Collection: Your use of the Website and Services is subject to our Privacy Policy [link to Privacy Policy], which outlines how we collect, use, and protect your personal information.

7.2 Consent: By using our Services, you consent to the collection and use of your information as described in the Privacy Policy.

8. Liability and Disclaimers

8.1 No Warranties: The Website and Services are provided "as is" without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose or non-infringement.

8.2 Limitation of Liability: To the fullest extent permitted by law, [Beauty Salon Name] shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or Services, including but not limited to skin reactions, dissatisfaction with results, or data loss.

8.3 Health and Safety: You are responsible for informing us of any allergies, medical conditions, or sensitivities prior to receiving Services. We are not liable for adverse reactions resulting from undisclosed conditions.

8.4 Third-Party Links: The Website may contain links to third-party websites. We are not responsible for the content or practices of these sites.

9. Termination

9.1 Termination by Us: We reserve the right to terminate or suspend your access to the Website or Services at our discretion, including for violation of these Terms or suspected fraudulent activity.

9.2 Termination by You: You may stop using the Website or Services at any time.

10. Governing Law and Dispute Resolution

10.1 Governing Law: These Terms are governed by the laws of HKSAR or Vietnam, without regard to conflict of law principles.

10.2 Dispute Resolution: Any disputes arising from these Terms or your use of the Website or Services shall be resolved through negotiation. If unresolved, disputes will be submitted to HKSAR or Vietnam.

11. Miscellaneous

11.1 Force Majeure: We are not liable for delays or failures in performance due to events beyond our control, such as natural disasters, pandemics, or government regulations.

11.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

11.3 Entire Agreement: These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and Biocare Beauty regarding the Website and Services.

12. Contact Us

If you have questions about these Terms, please contact us at:

Email: [insert email address]
Phone: [insert phone number]
Address: Số 465, Đường Lê Văn Thọ, Phường 9, Quận Gò Vấp, Thành phố Hồ Chí Minh, Việt Nam, Mã bưu điện: 71400

Last Revised: August 31, 2025